Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your puzzle, please follow the instructions below for returns or exchanges.

Return Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us and we will guide you through the process.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Shipping Returns
To return your product, you should mail your item to the provided return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over a certain value, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?
If you have any questions about our return policy, feel free to reach out. We’re here to help!

For further assistance, visit our FAQ section at puzzlenewyork.com.